Your privacy is important to us. All information collected is only used for the purpose of processing your order. We will never give out or sell any of your information to a third party, or record any transaction details.
We may use your ALMA print for promotional purposes.
Please make sure you have double checked all names and dates before you submit your order. Prints are not sent to you for approval unless you have ordered from the ‘Insta’ range, Destination Print or a Unique Custom Print. When you do receive one of these prints for approval, you are entitled to one round of changes before we send to print. Additional changes will be charged.
Orders kept on file
Images and completed prints are kept on file for no longer than 30 days from print date.
We do not accept exchanges for change of mind or order mistakes. We will replace items if they are not as per order due to a fault by us. Please contact via email with proof of fault by providing a photograph of the item. When an item is incorrect due to the fault of the customer, you will need to purchase a replacement.
PLEASE make sure you have double-checked all words and dates before you submit your order.
Unfortunately, we cannot take any responsibility for lost or damaged mail once it has left our hands. Signature upon delivery not required.
Good news! Alma Custom Designs ships worldwide!
WITHIN AUSTRALIA: Shipping is FREE.
NEW ZEALAND: Flat rate of $7.
THE REST OF THE WORLD: Flat rate of $10.
Time frames depend completely on the product you have ordered:
Require no designing are usually shipped in 1-4 days, depending on the day they are ordered.
Can take anywhere from 1-3 weeks, depending on the item. For example, items that require no approval are sent straight to the printer and included in the next print/post run. Items such as those in our ALMA Series require more steps - transfer of images, design, approval, changes (if needed), print and post.
Special Occasions: Items that fall into our peak periods (Mother’s Day, Father’s Day and Christmas) can take longer. Please consult our cutoff dates in FAQs and keep in mind these are our busiest times, especially if you require something designed and we need it approved before sending to print.
Please understand that your items are designed, printed and packaged by human beings and we do our best to get your products to you for those special occasions. Giving us as much time as possible before key dates ensures your item arrives in time.
To make sure you receive your prints in the best possible condition they can be, all A5, A4 and A3 prints are posted flat in a board-backed envelope in a plastic sleeve. Large letter posters are wrapped in paper and posted in cylinders.
Spam accounts are not eligible for competition entry on any of our social media pages, as determined by Alma Custom Designs.
A5, A4 & A3 prints are printed on high-quality 300gsm white matte recycled card.
Supersize orders (anything larger than A3) are printed on high-quality 200gsm paper.
Colours may appear different in print as they do on screen - we of course endeavour to try and show all colours in true form. Please be aware that some prints are pale in colour and do not photograph well so we may darken a little for Social Media.
Refunds will only be given within 30 days of purchase date.
Each case is unique and will be judged accordingly.
Refunds will incur a $10 fee deducted to cover transfer fees our end.
ALMA Series time frames
You need to supply your images for Alma Series Prints to us within 3 months of purchase date or your order will expire. This is non-negotiable.
Orders processed after the 3-month expiry date will incur a $30 storage & processing fee.