Ok so the 'suggested' time has passed and you feel that your item should be on it's way to you but you haven't got an email from us, what should you do?

Firstly, you need to check that the email you used when your order was made is correct. If it is incorrect chances are your emails have not been getting to you. 

Secondly, check your junk mail.

Thirdly, shoot us an email and ask for an update - hello@almacustomdesigns.com">hello@almacustomdesigns.com

We most certainly hope so! 

If you have ordered items that are hard to package together without damaging one or the other we will always send them separately.

Examples of this are candles and prints. These will always be sent separately. Other items include small and large prints. Smaller prints are on a thicker card and if rolled will cause lines to appear in the print, therefore we will send these separately. 

If your items have been sent separately you will get separate tracking numbers. 

If you feel like too much time has passed and your other item has been forgotten then please email with your Order ID number and item you are missing and we will see what is going on - hello@almacustomdesigns.com">hello@almacustomdesigns.com

We currently ship all of our products with Australia Post.

We sure do! We ship worldwide!